Yesterday, my mom had to mission to Hillstar Traffic Department in Ottery to renew her driver’s licence. Bearing in mind that she hadn’t occupied the driver’s seat of a vehicle since I got my licence 4 years ago, I found it all quite amusing.
Still, I knew from experience that she was in for an afternoon of incredible frustration. No traffic department is complete without long, smelly queues of people, a tattered chair here and there, a limited supply of the precious writing tool called the pen as well as a compliment of staff that look painfully bored and disinterested.
As expected, my mom sat in a long queue up until around half an hour before the department was due to close at 15h30. She had moved at a glacial pace up until that point and didn’t expect to finish in time.
Then, the miraculous happened.
The queue began moving along at ten times the rate it had been all day. Like clockwork, eye tests and fingerprint-taking were conducted efficiently and without fuss.
In a flash, my mother was out of there.
Now, it doesn’t take a mastermind to figure out what the deal was. The reason it takes so long to get yourself in and out of these dreadful government departments is down to a complete lackadaisical effort by those expected to assist you.
As soon as home time approached, the staff kicked themselves into gear and got the job done as it was meant to be; namely, with some bloody vigour!
Sadly, it seems all one can do is avoid the traffic department unless you absolutely have to visit one and when that time comes, be sure to sneak in 30 minutes before it shuts its doors.
Still, I knew from experience that she was in for an afternoon of incredible frustration. No traffic department is complete without long, smelly queues of people, a tattered chair here and there, a limited supply of the precious writing tool called the pen as well as a compliment of staff that look painfully bored and disinterested.
As expected, my mom sat in a long queue up until around half an hour before the department was due to close at 15h30. She had moved at a glacial pace up until that point and didn’t expect to finish in time.
Then, the miraculous happened.
The queue began moving along at ten times the rate it had been all day. Like clockwork, eye tests and fingerprint-taking were conducted efficiently and without fuss.
In a flash, my mother was out of there.
Now, it doesn’t take a mastermind to figure out what the deal was. The reason it takes so long to get yourself in and out of these dreadful government departments is down to a complete lackadaisical effort by those expected to assist you.
As soon as home time approached, the staff kicked themselves into gear and got the job done as it was meant to be; namely, with some bloody vigour!
Sadly, it seems all one can do is avoid the traffic department unless you absolutely have to visit one and when that time comes, be sure to sneak in 30 minutes before it shuts its doors.
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